VPN Help Center: FAQ & Self-Service

Not at all. We believe privacy protection should be accessible to everyone.

Just provide a valid email for verification, and free high-speed data will be credited to your account immediately. We never ask for credit cards, billing addresses, or any other payment info during this process.

Yes—free and paid tiers operate under the same edge node pool and QoS scheduling policy. The only difference is the duration and data volume visible in your console.

Whether it's the US, Europe, or Asia, you can switch freely between any region shown in the client. We don't restrict free accounts to 'basic nodes'; your real IP is masked by the same high-quality proxies.

To meet your needs for home devices and office collaboration, ClashVPN allows multiple concurrent connections per account.

We provide native clients for Windows, macOS, iOS, Android, and Linux. The maximum number of concurrent devices depends on the limit shown in your specific plan within the client.

Absolutely not. Our system does not support any form of automatic renewal.

All payments are one-time purchases (billed in USD). Once your period or data quota ends, the service stops naturally. The system cannot and will not charge your account without your consent.

We provide a 100% clean, ad-free experience. There are no mechanisms for 'watching ads for data'.

Once your initial free data is used, the service will pause. You can flexibly purchase various one-time plans based on your usage needs to restore high-speed access.

We strictly adhere to a No-Log policy. Protecting your privacy is our top priority.

Our servers only retain minimal transient data required for transmission during an active session. All session states are destroyed immediately upon disconnection. We never log, monitor, or store your browsing history, DNS queries, or real IP address.

ClashVPN provides an exit address from your desired country or city. This reduces blocks due to geo-location mismatch if the target site itself allows access from that region. You must verify that such access complies with content licensing, local laws, and the platform's terms of service.

We do not guarantee access to any third-party sites, nor do we encourage using our service to bypass agreements that explicitly prohibit proxy use.

Extremely safe. On public Wi-Fi in cafes or airports, your data is vulnerable to hackers and sniffing.

Once you connect via our native client, all inbound and outbound traffic is protected by modern, high-level encryption. Even if network providers or malicious third parties intercept it, all they see is encrypted data.